
We employ highly qualified Electronic engineers
in our Field Service and Workshop areas that are expert at
customer related issues. Our call logging system provides
our engineers with detailed information relating to the customer
problems allowing them to be fully prepared with the correct
parts for each specific call. Our aim is to solve problems
on a first visit basis reducing equipment downtime.
Wherever possible our engineers attempt to repair all equipment
on site. Should equipment require workshop repair the goods
are removed, repaired and returned with the minimum delay
and in some cases replacement equipment supplied .
We offer a rapid response to site anywhere in mainland UK.
Our annual maintenance contracts can be specifically tailored
to individual requirements in line with Service Level Agreements.
Maintenance contracts are flexible to cater for customer requirements.
Standard cover is Monday to Friday with additional resource
provided for weekend and ad hoc services.
EPOS System
Computer
NT, 2000, 2003 Servers
Small Business Server (SBS)
Network Cabling
TFT Flat Panel and CRT Monitor
Electronic signature and Fingerprint capture
Modems, Routers, Access Points
Printers
Plasma Screens
Listening Posts
Cash Registers
Coin/Note counting equipment
Faxes, Calculators
Cash Drawers
Workshop
Repairs
All equipment inspections are carried out
with the latest test and repair facilities. Skilled engineers
undertake quality repairs, guaranteed to be of the highest
standards. We carry adequate spares of equipment installed
in the field for emergency use and disaster recovery.
Equipment repaired/supplied/installed
Computer Systems
NT Server
2000/2003 Servers
Small Business Server
Network Cabling
Cash Registers
Range of printers from Inkjet to High Output
Plasma Screens
Listening Posts
Coin/Note weighing & counting equipment
Faxes, Calculators
Electronic Cash Drawers
Hardware
Maintenance
As a specialist computer service and maintenance
company we offer the highest standard of service through our
experienced engineers who have the systems knowledge to match
our customer requirements.
PC
Maintenance
TG Systems provide professional hardware maintenance for
PC workstations, printers, tape units, modems and other
peripherals. A range of response times and optional features
allow a contract to be tailored to customer operational
needs and budgets. Within the contract mix, low priority
systems may be covered on a time and materials repair basis.
Network
Maintenance
Network faults are more serious than individual PC failures.
Hubs, switches and routers are critical network components,
along with the associated cabling system.
TG Systems can offer a comprehensive 'one stop shop' support
package to maintain the Network and the Servers together
with the attached PC's and peripherals.
On
Site Maintenance
TG Systems offers the best in onsite maintenance. Our
Field Engineers are experienced in dealing with all aspects
of site repair, preventative maintenance and customer relations.
Constant contact with our NCC ensures that
the engineer has the necessary equipment for the repair or
replacement of the faulty unit on the initial visit.
Server
Maintenance
TG Systems specialise in server maintenance.
The quality of our other services flow from this core competency
to achieve a first time fix in a 'network down' situation.
A team work approach provides back up to
the on-site engineer, ensuring that the customer's Server
is operational again as soon as possible.
A tailored service, offering enhanced options for critical
systems, for example, 24 hour cover, dedicated spares, disaster
recovery, health checks and operating system support. |